Patient Access compromised in Harrow!

While many GP practices display the Patient Access posters informing that you could ‘View your health records where ever you are’ and ‘Book GP appointment at any time wherever you can connect to the internet’, the reality is somewhat different.
Many surgeries don’t offer all the following features if not subscribed:

  • Book an appointment
  • Order repeat prescriptions
  • Change your address details
  • Send secure messages to your practice
  • View your medical record

Mostly one GP appointment could be booked and even that becomes impossible if there is already an appointment for other reasons like the blood test or consulting the practice nurse.
Many practices have not subscribed to viewing the medical record and therefore patients cannot avail this very helpful NHS provision.
Previously we have reported that
Harrow GP practices are not doing as well as the neighbouring boroughs because Harrow has more GP practices in Band 1 risk. We have also raised concerns about a number of NHS specific issues in Harrow.
Since then, one practice in Rayners Lane has been closed down and a Stanmore practice was assessed ‘inadequate’ (failed to meet the fundamental aspects of good care) by the Care Quality Commission.