Harrow council could do more in responding to Covid-19

Good to see periodic text and video messages from the council leader and the director of public health about the infection, vaccination etc.
Whilst the information they provide is useful, responding to Covid-19 is more than this and includes services developed new procedures and ways, and working with others where needed, to provide more appropriate services and care, most importantly effectively keeping in touch with the residents.
Taking the communications in adult social care as an example, some councils with better leadership and management have worked with adult social care providers to embrace new ways for people who use services to stay in touch with family and friends while personal contact isn’t possible.
For example (as outlined by CQC), care homes send weekly newsletters to family members, as well as using Skype calls for residents to keep in touch with families. They set up relatives/friends WhatsApp groups to keep them informed to reduce their anxiety about their loved ones. They use this for video calls if they want.
Generally, good councils effectively inform which services are operating remotely throughout the pandemic and how to readily access these. User-friendly websites and easy read information about Covid-19 in different languages, help further.
Children services introduce texting service to support young people (10-19) and parents of children aged 0-5.
Well-being boards are effectively used to influence the CCGs for improved primary medical services design and delivery, including: encourage to set up a community team that could identify patients who could self-refer for help with activities like shopping, practice nurses to run a home visiting service and creating lead roles for important clinical and non-clinical areas.
Encourage the formation of GP Care Groups to provide patients with COVID-19 home monitoring kits including a pulse oximeter, a thermometer and blood pressure monitor where appropriate, and better links with care homes through the groups.
And to see that school nurses support virtual safeguarding conferences to make sure the child was represented. They also conduct health and sexual health assessments by video link.
Not sure whether the Harrow council has adopted/helped to set up these  good practices (above) as done by other councils who also face similar Covid-19 challenges but have avoided ‘crisis management’ type working!
Given the bad experiences of residents to get prompt/helpful responses to their telephone calls and emails to the council and given the low quality of its website, Harrow council could benefit by accepting that Covid-19 has been the catalyst for digital transformation at pace and search for digital solutions to support residents by adopting a multi-channel approach including Facebook Live and live internet chats as well as regular virtual meetings and brainstormings by the council services leads.